We are an online-only record store based in Mexico City. We do not have a physical storefront and do not offer local pickup or in-person delivery.

We ship every order with tracking throughout Mexico and to the international destinations available at checkout.

Available payment methods depend on your country, currency, and the information entered during checkout. Only the options enabled for your order will be displayed when you reach the payment step.

PayPal or Mercado Pago may not be available in certain destinations. If that is the case, you can select from the other payment methods shown at checkout.

All orders are prepared and shipped from Mexico City. Order preparation begins on the next business day after payment is confirmed.

Enter your shipping address during checkout to view the available services, cost, and estimated delivery time for your destination.

Within Mexico:

• FedEx Express Saver: estimated delivery within 2 to 5 business days.
• FedEx Priority Overnight: estimated delivery within 1 to 3 business days, available in selected areas.
• Free shipping on orders of $2,000 MXN or more through FedEx Express Saver.

International shipping:

We use FedEx, DHL, or UPS depending on the destination and available service. The shipping cost and estimated delivery time are calculated according to the country, postal code, and contents of the order.

All delivery times are estimates, begin after dispatch, and may vary because of customs processing, remote delivery areas, public holidays, carrier delays, or other external circumstances.

Import duties, taxes, and customs charges that are not expressly included at checkout are the responsibility of the person receiving the order.

All shipments include tracking.

Preorder products usually take between 4 and 8 weeks to arrive at our warehouse. This is an estimate and may vary because of the label, supplier, distribution, import, or customs processes.

We will notify you by email if there is a significant change. If the delay exceeds 30 calendar days beyond the latest estimated date communicated to you, you may choose to keep the order or cancel it and receive the corresponding refund.

If an order combines available products and preorders, we will reserve your records and ship everything together once the complete order is ready. If the order contains several preorders with different release dates, it will ship when the last title arrives.

If you prefer to receive the available products first, place two separate orders. If you request that an existing order be divided after purchase, you will need to pay the additional shipping cost.

Each order includes one shipment. Shipping costs and benefits, including free shipping within Mexico on orders of $2,000 MXN or more, are calculated separately for each order.

You may request a return because of a change of mind within 14 calendar days after receiving your order. The product must remain unused, in perfect condition, and with its original packaging intact.

For a change-of-mind return, the customer is responsible for return shipping. The original shipping cost is non-refundable unless applicable law requires otherwise.

If you receive an incorrect, incomplete, defective, damaged, or materially misdescribed product, contact us as soon as possible. Reporting visible shipping damage within 48 hours helps us preserve evidence and submit a carrier claim, but this recommended timeframe does not limit your legal rights.

When the claim is approved, you may choose between a replacement, subject to availability, or the corresponding refund. Selecto Beats will cover the necessary costs when the issue is attributable to us or to the delivery of the order.

After any mandatory withdrawal period has passed, sale items are not eligible for change-of-mind returns. This restriction does not apply to products that are incorrect, incomplete, defective, damaged during shipping, or materially different from their description.

To begin the process, email hola@selectobeats.mx with your order number, the reason for your request, and photographs or videos when applicable. Please wait for our return instructions before shipping the product.

Approved refunds are issued through the original payment method. Once processed by Selecto Beats, the amount may take between 3 and 7 business days to appear, depending on your bank or payment provider.