Frequently Asked Questions

Everything you need to know about our online record store, shipping, returns, and more.

Before You Buy

Do you have a physical store? Can I pick up my order in person?

We are an online-only record store based in Mexico City. We do not have a physical storefront and do not offer local pickup or in-person delivery.

We ship every order with tracking throughout Mexico and to the international destinations available at checkout.

Is it safe to shop online with you?

When Mercado Pago and Mercado Crédito are available for your order, you can review the available installment options directly on the provider’s platform.

Approval, the number of installments, interest, and other payment conditions are determined by the payment provider. Selecto Beats does not participate in that assessment.

Available options may vary depending on your country, currency, order amount, and customer account. Only the payment methods enabled for your order will be displayed at checkout.

What payment methods can I use?

Available payment methods depend on your country, currency, and the information entered during checkout. Only the options enabled for your order will be displayed when you reach the payment step.

PayPal or Mercado Pago may not be available in certain destinations. If that is the case, you can select from the other payment methods shown at checkout.

What types of vinyl records do you sell?

We offer a curated selection of new vinyl records, with a focus on genres such as house, disco, funk, jazz, soul, and more.

On occasion, we also offer pre-owned collectible records. These are listed only when they are in good condition and include their complete original packaging.

Some records may be graded Near Mint (NM). These copies are virtually new but may no longer be sealed and may have been played once to check their quality.

For more information about how we evaluate record condition, please see our record grading guide.

How do you ensure the quality of your records?

All our records, whether new or listed as pre-owned, go through a specialized selection and inspection process to ensure that they are in excellent condition.

Pre-owned records are carefully cleaned with our HummingGuru Ultrasonic Vinyl Record Cleaner before being approved for sale.

Inner and outer sleeves are replaced with new ones when required to help protect the record for longer.

Can I pay in installments?

Installment options are available only when displayed at checkout.

In Mexico, eligible customers may be able to use Mercado Crédito by selecting Mercado Pago as their payment method. You will be redirected to Mercado Pago, where you can review the options available for your account.

Approval, the number of installments, interest rates, and payment terms are determined directly by Mercado Pago. Selecto Beats does not participate in this evaluation.

You can also pay in full using any of the payment methods available for your order at checkout.

How much does shipping cost, and how long does delivery take?

All orders are prepared and shipped from Mexico City. Order preparation begins on the next business day after payment is confirmed.

Enter your shipping address during checkout to view the available services, cost, and estimated delivery time for your destination.

Within Mexico:

  • FedEx Express Saver: estimated delivery within 2 to 5 business days.
  • FedEx Priority Overnight: estimated delivery within 1 to 3 business days, available in selected areas.
  • Free shipping on orders of $2,000 MXN or more through FedEx Express Saver.

International shipping:

We use FedEx, DHL, or UPS depending on the destination and available service. The shipping cost and estimated delivery time are calculated according to the country, postal code, and contents of the order.

All delivery times are estimates, begin after dispatch, and may vary because of customs processing, remote delivery areas, public holidays, carrier delays, or other external circumstances.

Import duties, taxes, and customs charges that are not expressly included at checkout are the responsibility of the person receiving the order.

All shipments include tracking.

Did you encounter an error while trying to pay?

A payment may be declined by the bank or payment provider because of security checks, incorrect information, card limits, connection problems, or regional availability.

We recommend:

  • Verifying your payment and billing information.
  • Trying again after a few minutes.
  • Using another browser or device.
  • Contacting your bank or payment provider.
  • Selecting another payment method available at checkout.

Payment methods may vary depending on your country, currency, and order. If the problem continues, email hola@selectobeats.mx and include any error message displayed. Do not send complete card numbers or security codes.

Do you offer wholesale or distribution for stores?

Yes. We offer a distribution program for record stores and projects looking for wholesale pricing and access to a curated catalog.

You can learn more and request access here: https://selectobeats.com/pages/distribution

Can I reserve a record?

We do not offer holds or unpaid reservations.

Availability is confirmed only after payment for the order has been completed through our online store. Until payment is received, products remain available to other customers.

How do preorders work?

Preorder products usually take between 4 and 8 weeks to arrive at our warehouse. This is an estimate and may vary because of the label, supplier, distribution, import, or customs processes.

We will notify you by email if there is a significant change. If the delay exceeds 30 calendar days beyond the latest estimated date communicated to you, you may choose to keep the order or cancel it and receive the corresponding refund.

If an order combines available products and preorders, we will reserve your records and ship everything together once the complete order is ready. If the order contains several preorders with different release dates, it will ship when the last title arrives.

If you prefer to receive the available products first, place two separate orders. If you request that an existing order be divided after purchase, you will need to pay the additional shipping cost.

Each order includes one shipment. Shipping costs and benefits, including free shipping within Mexico on orders of $2,000 MXN or more, are calculated separately for each order.

Rewards Program

How do I earn points?

You earn 2 points for every $100 MXN spent on eligible products through our online store, whether you shop at selectobeats.mx or selectobeats.com.

Points are credited after the order has been completed and validated. Points are not earned on shipping costs, insurance, taxes, duties, or other additional charges.

Wholesale purchases, special pricing, volume discounts, and commercial agreements do not earn points unless expressly stated otherwise.

How can I redeem my points?

You can redeem your points for discounts on future purchases:

  • 150 points: $150 MXN discount on purchases of $2,500 MXN or more.
  • 300 points: $300 MXN discount on purchases of $4,500 MXN or more.

To use your points, sign in to your account and open the “Rewards” button. From there, you can check your balance and generate the corresponding discount code.

Only one reward may be used per order. Rewards cannot be combined with other discounts, promotions, sale offers, or shipping benefits unless expressly stated otherwise.

Why isn't my reward code working?

In most cases, the order does not meet the minimum purchase amount required for the reward.

For example:

  • A MXN $150 reward requires a minimum purchase of MXN $2,500.
  • A MXN $300 reward requires a minimum purchase of MXN $4,500.

If the cart does not reach the required amount, the discount will not be applied.

Also check that you are signed in to the account associated with your points and that another discount code has not already been applied.

Do my points expire?

Points do not expire while the Rewards Program remains active.

If we decide to discontinue the program, we will announce it through the website and provide at least 30 calendar days to use any available points, except for points canceled because of fraud or misuse.

Can I use my points with other promotions?

No. Rewards cannot be combined with other discounts, promotions, sale offers, coupon codes, or shipping benefits unless expressly stated otherwise.

The checkout will display the discounts and benefits that can be applied to your order.

Can I transfer my points or exchange them for cash?

No. Points are non-transferable, have no monetary value, and cannot be exchanged for cash.

They may only be used on eligible purchases made through the Selecto Beats online store.

During and After Your Purchase

How do I place an order?

Select the records you want, add them to your cart, enter your shipping information, and complete payment using one of the available options.

Payment methods may vary depending on your country, currency, and order details. Only the options enabled for your purchase will be displayed at checkout.

How can I track my order?

We will send your tracking number by email after your order has shipped.

You can use that number on the carrier's website to follow the shipment.

If you need additional assistance, contact us at hola@selectobeats.mx.

Can I request an invoice for my purchase?

Yes. We issue Mexican tax invoices (CFDI) for customers in Mexico and abroad. The invoice must be requested within the same calendar month in which the purchase was made.

Email hola@selectobeats.mx and include your order number.

If you are based in Mexico, please provide:

  • Your name or registered business name.
  • RFC.
  • Tax postal code.
  • Tax regime.
  • Intended use of the CFDI.
  • Current SAT Certificate of Tax Status.

If you are based outside Mexico, please provide:

  • Your full name or registered business name
  • Country of tax residence
  • Foreign tax identification number
  • Billing address
  • Email address
  • Order number

If additional information is required for the transaction, we will contact you before issuing the invoice.

Invoices can only be issued through the final day of the month in which the purchase was completed.

Can I return or exchange a record?

You may request a return because of a change of mind within 14 calendar days after receiving your order. The product must remain unused, in perfect condition, and with its original packaging intact.

For a change-of-mind return, the customer is responsible for return shipping. The original shipping cost is non-refundable unless applicable law requires otherwise.

If you receive an incorrect, incomplete, defective, damaged, or materially misdescribed product, contact us as soon as possible. Reporting visible shipping damage within 48 hours helps us preserve evidence and submit a carrier claim, but this recommended timeframe does not limit your legal rights.

When the claim is approved, you may choose between a replacement, subject to availability, or the corresponding refund. Selecto Beats will cover the necessary costs when the issue is attributable to us or to the delivery of the order.

After any mandatory withdrawal period has passed, sale items are not eligible for change-of-mind returns. This restriction does not apply to products that are incorrect, incomplete, defective, damaged during shipping, or materially different from their description.

To begin the process, email hola@selectobeats.mx with your order number, the reason for your request, and photographs or videos when applicable. Please wait for our return instructions before shipping the product.

Approved refunds are issued through the original payment method. Once processed by Selecto Beats, the amount may take between 3 and 7 business days to appear, depending on your bank or payment provider.

Extras and Customer Service

How are record prices determined?

Our prices take several factors into account, including condition, edition, rarity, international origin, customs duties, exchange rates, exclusivity, and the quality of the release.

Although these factors can increase the price of certain records, we work to keep our pricing reasonable within the standards of the global market.

How can I hear about new arrivals and special offers?

Join our mailing list to receive updates about new arrivals, restocks, selected releases, limited editions, and occasional promotions.

👉 Subscribe now: http://eepurl.com/i1xXZk

You can also follow us on Instagram at @selectobeats.mx for new records, recommendations, and store updates.

Can I request a record that is not currently in stock?

Yes. Some forthcoming or unavailable titles may be offered as preorders.

We also accept requests to help locate rare records and limited editions. Send us the details through our contact form, and we will let you know whether we can source the title.

How can I contact you?

You can reach us through:

Instagram: @selectobeats.mx — usually the fastest response
Email: hola@selectobeats.mx — general inquiries