Cancellation policy
This Cancellation Policy explains the conditions that apply to in-stock products, preorders, and special-order items. Available options will depend on the status of the order and the rights provided under applicable law.
1. In-stock products
Orders containing in-stock products may be canceled before they are transferred to the carrier.
To request a cancellation, email hola@selectobeats.mx as soon as possible and include your order number. If the order is already being prepared, we will make reasonable efforts to stop it and confirm whether the cancellation was completed.
If we can cancel the order before shipment, we will issue a full refund to the original payment method unless we agree on another option with you.
Once an order has been transferred to the carrier, any request will be handled in accordance with our Return and Refund Policy and applicable law.
2. Preorder or special-order records
Products identified as preorder or special-order items are specifically requested or allocated through the supplier after payment is confirmed.
To cancel one of these products, contact us as soon as possible. If the item has not yet been requested from or allocated by the supplier, we can cancel the order and process the applicable refund.
If the item has already been specially requested or allocated, it may not be possible to stop fulfillment immediately. Outside any mandatory cancellation or withdrawal period, a change-of-mind cancellation will depend on the status of the order and whether we can cancel our commitment with the supplier.
If we cannot stop the order, we will let you know. Once you receive the item, you may request a return within the time limits and under the conditions established in our Return and Refund Policy.
Nothing in this section limits any mandatory cancellation, withdrawal, or return rights available to the buyer.
3. Orders containing preorders and separate shipments
If an order combines in-stock and preorder items, we will reserve your records and ship everything together once the order is complete.
If the order contains multiple preorder items with different dates, it will ship after the final title arrives.
If you prefer to receive the in-stock items first, place two separate orders. If you request that we split an order after purchase, you will need to pay for the additional shipment.
Free shipping within Mexico applies to orders of $2,000 MXN or more and covers one shipment via FedEx Express Saver. Shipping costs and benefits are calculated separately for each order.
Shipping costs are nonrefundable after the order has shipped, except when required by applicable law or when the return results from an issue attributable to Selecto Beats or to the delivery of the order.
4. Estimated dates and delays
Preorder items generally take between 4 and 8 weeks to arrive at our warehouse. This timeframe is an estimate and may vary because of record label, supplier, distribution, import, or customs delays.
We will notify you by email if there is a significant change. If the delay exceeds 30 calendar days beyond the most recent estimated date we provided, you may choose to keep the order or cancel it and receive the applicable refund.
If we are ultimately unable to fulfill an item, we will offer an alternative or a full refund of the amount paid for that item.
5. Refunds and exceptions
A cancellation or refund may be issued in the following circumstances:
- If Selecto Beats is unable to fulfill the purchased item.
- If there is a billing error attributable to Selecto Beats.
- If cancellation is requested before shipment and we can stop the order under this policy.
- If you receive an incorrect, incomplete, damaged, defective, or misrepresented item and the claim is approved.
- If required by applicable law or our Return and Refund Policy.
When provided by applicable law, you may choose between a replacement, subject to availability, or the applicable refund. Selecto Beats will cover the applicable costs when the issue is attributable to us or to the delivery of the order.
Approved refunds will be issued to the original payment method unless we agree on another option with you.
After Selecto Beats processes the refund, it may take between 3 and 7 business days to appear in your account, depending on your bank or payment provider.
6. International orders
For international purchases, any mandatory consumer protection rights in the destination country will prevail when applicable.
If an international order has already shipped, any cancellation or return must be coordinated with us in advance to reduce the risk of additional customs charges.
Taxes, duties, or charges paid directly to a government authority or carrier are not administered by Selecto Beats and must be reclaimed from the entity that collected them unless applicable law provides otherwise.
For information about transportation, customs, and return-to-sender conditions, please review our Shipping Policy.
7. Changes to this policy
We may update this policy to reflect changes to our processes, suppliers, or legal requirements. The updated version will apply to orders placed after it is published and will not modify the terms of previously confirmed orders.
8. Contact and acceptance of terms
To request a cancellation or ask a question, email hola@selectobeats.mx and include your order number.
By completing a purchase, you confirm that you have read this policy and the conditions applicable to the order. This policy does not limit any rights available to you under consumer protection law.
Last updated: September 5, 2026